Shipping Policy

Last Updated: June 19, 2025

Thank you for visiting and shopping at JAIS COLLECTIBLES! Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

  • Note: During peak seasons, sales events, or for pre-order items, processing times may be extended. We will notify you of any significant delays.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

  • Domestic US Shipping (Continental US):
    • Methods: We offer various shipping options via major carriers such as UPS, FedEx, and USPS. Options and estimated delivery times will be displayed at checkout.
    • Estimated Delivery Time: Typically 3-7 business days once shipped, depending on the chosen service and destination.
    • Cost: Calculated at checkout based on the weight, dimensions of your order, and your selected shipping method.
    • Free Shipping: [Optional: e.g., Free standard shipping on orders over $75.00 USD within the continental US.]
  • Shipping to Alaska, Hawaii, and US Territories:
    • Methods: Options will be displayed at checkout.
    • Estimated Delivery Time: May take longer than continental US shipping.
    • Cost: Calculated at checkout.
  • International Shipping:
    • Methods: We offer international shipping via [e.g., USPS International, DHL Express, UPS Worldwide]. Options will be displayed at checkout.
    • Estimated Delivery Time: 7-21 business days (and potentially longer) once shipped, highly dependent on the destination country’s customs and postal service.
    • Cost: Calculated at checkout based on weight, dimensions, and destination.
    • Customs, Duties, and Taxes: JAIS COLLECTIBLES is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, customs clearance fees, etc.) are the responsibility of the customer. Please check with your country’s customs office to determine what these additional costs will be prior to purchasing.

3. Shipments to P.O. Boxes or APO/FPO/DPO Addresses

We can ship to P.O. Boxes and APO/FPO/DPO addresses, primarily via USPS. Please select the appropriate shipping option at checkout.

4. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours.

5. Damages

JAIS COLLECTIBLES is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

  • Please save all packaging materials and damaged goods before filing a claim. Take clear photos of the damage to both the packaging and the item(s) as this will be required for your claim.

6. Lost or Stolen Packages

If your tracking information states that your package was delivered but you have not received it, please:

  1. Check around your property thoroughly, including with neighbors or building management.
  2. Contact the shipping carrier directly to report a lost or stolen package and open an investigation.
  • JAIS COLLECTIBLES is not responsible for lost or stolen packages once delivery is confirmed by the carrier to the address entered for an order.

7. Local Pickup (Orlando, FL – if applicable)

You can skip the shipping fees with free local pickup at our Orlando, FL location.

  • Pickup Address: [Your Physical Store Address in Orlando, FL]
  • After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick-up within 1-2 business days. We will send you an email when your order is ready, along with instructions for pickup.
  • Our local pickup hours are [e.g., Monday-Friday, 11 AM – 6 PM, Saturday 10 AM – 4 PM]. Please bring your order confirmation email (digital or print) with you when you come to pick up your order.

8. Contact Us

If you have any questions about our Shipping Policy, please contact us at:
Email: [email protected]
Phone: +1 (407) 910-3242