Last Updated: [Current Date – e.g., June 19, 2025]
At JAIS COLLECTIBLES, we want you to be thrilled with your purchase. If you’re not entirely satisfied, we’re here to help.
1. Our Policy
We offer refunds and exchanges on eligible items within [Number, e.g., 7, 14, 30] days of your purchase. If [Number] days have passed since your purchase, we cannot offer you a full refund or exchange.
2. Eligibility for Return/Refund
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In its original packaging, unopened with all original tags, seals, and accessories intact.
- Accompanied by the original receipt or proof of purchase.
Non-Returnable Items (unless defective):
- Gift cards
- Downloadable digital products (e.g., digital comics, game codes)
- Some health and personal care items
- “Blind box” or “mystery” items once opened (unless manufacturing defect)
- Items explicitly marked as “Final Sale” or “As Is”
3. Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days (typically [e.g., 5-10 business days], depending on your bank/payment processor).
Late or Missing Refunds:
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at [Your Email Address].
4. Exchanges (if applicable)
We only replace items if they are defective or damaged from a manufacturing error. If you need to exchange it for the same item, send us an email at [Your Email Address] and send your item to: [Your Return Address].
- Note on Collectibles Condition: We understand that packaging condition is important to collectors. We ship all items securely. Minor packaging imperfections (e.g., small creases, scuffs) that occur during transit are generally not considered manufacturing defects for the item itself. Significant damage to packaging or the item itself must be reported immediately upon receipt.
5. How to Initiate a Return
To return an item, please follow these steps:
- Contact Us: Email us at [Your Email Address] with your order number, the item(s) you wish to return, and the reason for the return.
- Await Authorization: We will review your request and provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send back your item.
- Package Your Item: Securely pack your item(s) in the original packaging, including all accessories, manuals, and documentation. Clearly write the RMA number on the outside of the package.
- Ship Your Item: Send your item to the return address provided with the RMA.
6. Shipping Returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are returning an item due to a defect or error on our part, we will cover the return shipping costs.
Consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
7. Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
8. Contact Us
If you have any questions on how to return your item to us, contact us at:
Email: [email protected]
Phone: +1 (407) 910-3242